| What is Guitar Instructor? |
| GuitarInstructor.com is the ultimate online destination for learning to play guitar in all styles, beginner to pro. The website was launched in December 2007. New content is added daily. |
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| How much does this service cost? |
| GuitarInstructor.com is not a subscription service. You purchase what you want, when you want, on an à la carte basis. Song Transcriptions and Audio Tracks are only 99¢ each. Video Lessons and Video Songs are only $1.99 each. |
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| What if I am unable to play or listen to audio or video content? |
| Audio and Video products are available as progressive streams from our server to your computer through an Adobe Flash player or as Windows Media files that you can download to your hard drive. For detailed information about Video, please visit our Video Lessons & Songs Support page. We also have an Audio Tracks Support page that provides answers to any additional questions you might have for those products. |
Hal Leonard Corporation
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| What if I'm unable to play or listen to guitar content? |
| To provide the maximum amount of musical functionality possible, we use Sibelius Scorch® technology to display our songs. Scorch is a free plug-in that lets you view, play, and print Sibelius scores on the Internet. Click here for instructions on getting Scorch installed on your computer. |
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| What do I do if I'm having trouble accessing my account? |
| First, check to make sure that you're using the correct email address and password. |
| If you can't find your password, it can be sent to your email. Please see below for directions to receive your login information. |
- Click the "Have You Forgotten Your Password?" link that appears at the login page.
- On the following page, enter your email address and then click the Continue button to have your password sent to you by email. For your security, we will require that you reset your password and re-enter your credit card information the next time you login.
- Follow the directions in the email received.
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| What is the difference between Video Lessons and Video Songs? |
| Video Lessons are guitar lessons, each approximately eight minutes in length, taught by various instructors. The content covered will be equivalent to that of a half-hour private lesson. "Core" Video Lessons cover fundamental concepts and techniques; "Master Class" Video Lessons cover specialized subjects. |
| Video Songs let you hear and see how to play songs like never before. Just watch, listen, and learn! Each song starts with a lesson from a professional guitar teacher. Then, the teacher performs the complete song along with professionally recorded backing tracks. On-screen tab is also included. |
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| What are Audio Tracks? |
| Audio tracks are professionally produced sound-alike recordings available with either the lead instrument removed or with the full band performing. Audio tracks can be purchased in conjunction with most Guitar Play-Along sheets. |
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| How come I can view only the first page of a Song Transcription? |
| In free preview mode, we allow you to view and print one page for free before you buy. Printing a preview page is a good way to test your printer to be sure that it is set up correctly. It will also give you some idea of how the song will look when it comes out of your printer. Please note that while preview sheets will print with a watermark covering the music, purchased sheets will not. |
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| System Requirements for Audio and Video Products |
| Audio and Video products can be streamed through an Adobe Flash player or downloaded and played with Windows Media Player. |
| Adobe Flash Requirements: |
- Windows: 98/Me/2000/XP/Vista, Internet Explorer, Netscape, Firefox, Mozilla, Opera
- Macintosh: Mac OS X v10.1 or later, Firefox, Mozilla, Netscape 7 or higher, AOL for Mac OS X, Opera 6, Safari 1 or higher
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| Windows Media Requirements: |
- Windows Computer (Mac OS are not currently supported).
- Windows Media Player 9 or later (should be pre-installed on all Windows PCs).
- Sound card and speakers.
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| System Requirements for Song Transcriptions |
| The free Sibelius Scorch web browser plug-in is required to view and print song transcriptions. |
| Scorch Requirements: |
- Windows XP SP2 or Vista: Internet Explorer 6 or later, Mozilla Firefox, Netscape 7 or later.
- Macintosh OSX 10.4 or later: Safari, Mozilla Firefox, Netscape 7 or later.
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| How do I contact Guitar Instructor.com regarding products and services? |
| Click here to Contact Us, or email our support department directly at support@guitarinstructor.com |
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